Privacy & Policy

1. Introduction
Welcome to BerserkerCo (“we”, “us”, or “our”). We provide online fitness coaching, programs, and memberships through our website.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site, create an account, book sessions, or use our services. By using our website or services, you agree to this policy.

2. Information We Collect

We may collect:

Contact details: name, email address, phone number.
Account details: username, password, profile information.
Booking and purchase details: services you book, plans you buy, dates and times, and payment-related details handled by our payment providers.
Fitness-related information (optional): goals, preferences, and any information you choose to share in forms or messages.
Usage data: pages you visit, links you click, time spent on the site, and general device information (browser, device type, etc.).
Communication data: messages you send us via forms, chat, or email.

You can choose not to provide certain information, but some features may not work without it.

3. How We Use Your Information

We use your information to:

Create and manage your account and membership.
Process bookings, payments, and subscriptions.
Provide coaching, programs, and related services.
Communicate with you about your account, bookings, and support.
Send you updates, tips, and offers (you can opt out of marketing at any time).
Improve our website, services, and user experience.
Help prevent fraud, abuse, or misuse of our services.

4. Legal Bases for Processing

Where required, we may rely on:

Your consent.
The need to perform a contract with you (for example, to provide a service you purchased).
Our legitimate interests (for example, to improve our services or protect our website).
Compliance with legal obligations.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Keep you logged in.
Remember your preferences.
Understand how visitors use our site.
Improve performance and user experience.

You can usually control cookies through your browser settings. Some features may not work properly if you disable cookies.

6. Sharing Your Information

We do not sell your personal information.
We may share it with:

Service providers: such as payment processors, email providers, analytics tools, and booking systems that help us run our business.
Professional advisors: such as accountants or legal advisors, when needed.
Authorities: if required by law or to protect our rights, safety, or the rights and safety of others.

These third parties are only allowed to use your information as needed to provide their services to us.

7. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We keep your personal information for as long as needed to:

Provide our services to you.
Meet our legal, accounting, or reporting obligations.
Resolve disputes and enforce our agreements.

When information is no longer needed, we aim to delete it or anonymize it.

9. Your Rights

Depending on your location and local laws, you may have rights such as:

Accessing the personal information we hold about you.
Requesting corrections to inaccurate or incomplete information.
Requesting deletion of your information in certain circumstances.
Objecting to or restricting certain types of processing.
Withdrawing consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

10. Children’s Privacy

Our services are not directed to children under the age that requires parental consent in your region. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. International Transfers

Our website and some of our service providers may operate in different locations. This means your information may be stored or processed in other regions. We take steps to help ensure that your information is handled safely and in line with this Privacy Policy.

12. Updates to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date below. Your continued use of our website or services after changes are posted means you accept the updated policy.

13. Contact Us

If you have any questions or requests about this Privacy Policy or your personal information, you can contact us at:

jramsey@berserkercolab.com